August 4  |  UPDATE

LOBBIES CLOSED
With recent spikes in cases and new government mandates, Wabash lobbies remain closed. However, we are still doing business! If you should need anything, we’re happy to help by phone or email. Please know the decision to keep our lobbies closed comes out of the concern for our staff and our customers. Other measures, such as splitting our staff into two teams, having employees work from home, only allowing office employees in our offices, stocking employees with PPE, and more are being taken to ensure Wabash is able to continue to operate and provide service even if many on staff were to quarantine. We’re here to provide service to you!

TV PREVIEWS
The free TV previews from our broadcasters have now ended. If more free programming becomes available, we will be sure to add to the lineup.

FREE WIFI
Our free WiFi hotspots will continue through the summer! Users are able to connect to this free WiFi while still practicing social distancing from their cars.

Connect to: Wabash Free WiFi
Available: 8:00am to 8:00pm

– Celina: Bryson Memorial Pool parking lot NE of the pool
– Chattanooga: Chatt Fire Department parking lot
– Coldwater: Pla-Mor Lanes N parking lot
– Fort Recovery: Pavilion parking lot W of the pool
– Rockford: Shanes Park Community Building, E parking lot
– St. Anthony: St. Anthony schoolhouse, parking lot facing SR 49
– St. Henry: St. Henry Church CCD Building W parking lot

Special thanks to the businesses and communities where these hotspots are located for allowing the use of their parking!

FREE SPEED UPGRADE
If you need more speed but want to try before you buy, let us know! We’re happy to let you test a faster speed free for 30 days. There are no obligations to keep the speed and we won’t bill you for the faster speed without contacting you first.

SELF-INSTALL TV
Wabash just rolled out a new TV offering called StreamTV! If you have Wabash’s internet service already, you can install our TV service by yourself, because there are no boxes. Check out our FAQs to learn more.

Thank you for putting your trust in Wabash. If you have any questions or concerns, please contact us! We’re happy to help.

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March 25  |  FREE TV PREVIEWS

Some of our TV partners are stepping up to help you get through this Stay at Home order with free previews! (We’ll continue to update this list as more join in.)

🌤️ The Weather Channel is offering a free preview until June 8
– The Weather Channel (100)

🌱 ViacomCBS is offering free previews until June 3
 Nick Jr. (305)
– Smithsonian Channel (378)

🌎 Discovery Inc is offering free previews until May 31
– American Heroes (390)
– Cooking Channel (372)
– Destination America (366)
– Discovery Family (321)
– Discovery Life (375)
– DIY (365)
– Great American Country (214)
– OWN (275)
– Science Channel (356)
– Travel Channel (368)

🦚 NBCUniversal if offering free previews until May 20
– CNBC (119)
– MSNBC (113)
– Oxygen (262)

❤️ Hallmark Channel USA has free previews until May 13
– Hallmark Channel (280)
– Hallmark Drama (282)
– Hallmark & Mysteries (416)

🎥 AMC Networks has free previews until April 30
– AMC (410)
– BBC America (263)
– BBC World News (266)
– IFC (450)
– Sundance (408)
– WE tv (258)

💬 Game Show Network is offering a free preview until April 30.
– GSN (293)

🦌 Outdoor Channel is offering free previews until April 30.
– Outdoor Channel (171)
– Sportsman Channel (179)
– World Fishing Network (129)

🐭 Disney/ABC Television Group is offering free previews until April 27.
– Disney Junior (315)
– Disney XD (313)
– FXM (412)
– Nat Geo Wild (353)

📚 CNN is offering access to its channel until April 19.
– CNN (109)

📰 Fox News is offering its news channel until April 18.
– Fox News (112)

These channels are available to you with your Wabash TV subscription. If you don’t see them in your guide, you may need to power cycle your set-top box by unplugging the power for 30 seconds and plugging back in. If you still have trouble, please give us a call at 419.942.1111.

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March 19  |  BUSINESSES

If your business is closed or you have employees working from home, please contact us to see how we can help – 419.942.1111 or info@wabash.com.

– forward calls to another number (landline or cellular)
– add the mobile phone app (for HPBX customers)
– increase internet capacity for VPN’s
– and other options

We’re in this together.

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March 18  |  EASTER EGG HUNT CANCELED

We are sad to announce the need to cancel this year’s community Easter Egg Hunt at the Mercer County Courthouse. We appreciate those who are making our health and safety a priority, and are thankful for the community support we receive each year. We plan to continue this event next year!

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March 17  |  ACCESS YOUR ACCOUNT ONLINE

Did you know you can access your Wabash account online (on the web or the app)? SmartHub, our online customer portal, puts you in control right from your couch!

 View your bill
 Access your billing history
 Pay your bill
 Set up automatic payments
 Contact us
 Receive notifications

Haven’t signed up? It takes only a few minutes to enroll.
Already have an account? Check out the new notification settings.

Start here: https://wabash.smarthub.coop/

Have questions? We’re here to help – 419.942.1111.

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March 16  |  FREE TEMPORARY WIFI

Wabash is setting up temporary FREE WiFi spots around Mercer County for those who do not have an internet connection during this state and national emergency. These spots will be ready by the end of the week or earlier.

We understand the value and need of the internet for students still needing to access assignments, and for those needing to interact with companies and others remotely.

Users will be able to connect to this free WiFi while still practicing social distancing from their cars.

Please use the network named Wabash Free WiFi, available from 8:00am to 8:00pm at the following locations:

– Celina: Bryson Memorial Pool parking lot NE of the pool
– Chattanooga: Chatt Fire Department parking lot
– Coldwater: Pla-Mor Lanes N parking lot
– Fort Recovery: Pavilion parking lot W of the pool
– Rockford: Shanes Park Community Building, E parking lot
– St. Henry: St. Henry Church CCD Building W parking lot

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March 16  |  LOBBY CLOSURE

Beginning March 17, 2020, our office lobbies will be closed to the public.

We will accommodate for customers needing to pick up/drop off equipment, but please call first.

Please use the drop box at each office as alternatives to coming into the office, or make payments via phone or SmartHub. If you do not have a SmartHub account, we’d be happy to help you set it up over the phone.

Our technicians are still installing service and making repairs. However, we ask you to help us with maintaining service standards by practicing your own social responsibility. If you or someone you have been in contact with is not feeling well, please call us to reschedule. This is for your protection along with the protection of our team, and the interactions we make with many others in our community that could be especially vulnerable.

We appreciate your understanding. We’ll get through this together!

As always, please call us with any questions. Our phone line is available 24/7 – 419.942.1111.

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March 13  |  FREE SPEED UPGRADE TRIAL

Working from home?
Taking classes online?
Simply need more internet speed?

Try out a faster internet speed FREE for 30-days, no strings attached.

Give us a call at 419.942.1111 or click this link.

*Must be a current Wabash internet customer. Not our customer? We’d love for you to be! Check out our speeds at wabash.com/internet-plans.