At Wabash, the health and well-being of our team, customers and communities is of high importance. We understand the concern and uncertainty you may be experiencing due to COVID-19 and we are committed to being responsive as the situation evolves.
Please know that our lobbies are closed, but we are still doing business. You can reach us by calling 419.942.1111 or emailing firstname.lastname@example.org.
We will be posting information and details below (and on our Facebook page) regarding how Wabash is navigating operations during this pandemic. If you have any questions or concerns, please feel free to contact us at 419.942.1111 or 800.988.1618. We appreciate your patience and understanding.
We’re all in this together.
– Your Wabash Team
March 25 | FREE TV PREVIEWS
Some of our TV partners are stepping up to help you get through this Stay at Home order with free previews! (We’ll continue to update this list as more join in.)
🌱 ViacomCBS is offering free previews until June 3
– Nick Jr. (305)
– Smithsonian Channel (378)
🌎 Discovery Inc is offering free previews until May 31
– American Heroes (390)
– Cooking Channel (372)
– Destination America (366)
– Discovery Family (321)
– Discovery Life (375)
– DIY (365)
– Great American Country (214)
– OWN (275)
– Science Channel (356)
– Travel Channel (368)
🦚 NBCUniversal if offering free previews until May 20
– CNBC (119)
– MSNBC (113)
– Oxygen (262)
❤️ Hallmark Channel USA has free previews until May 13
– Hallmark Channel (280)
– Hallmark Drama (282)
– Hallmark & Mysteries (416)
🎥 AMC Networks has free previews until April 30
– AMC (410)
– BBC America (263)
– BBC World News (266)
– IFC (450)
– Sundance (408)
– WE tv (258)
💬 Game Show Network is offering a free preview until April 30.
– GSN (293)
🦌 Outdoor Channel is offering free previews until April 30.
– Outdoor Channel (171)
– Sportsman Channel (179)
– World Fishing Network (129)
🐭 Disney/ABC Television Group is offering free previews until April 27.
– Disney Junior (315)
– Disney XD (313)
– FXM (412)
– Nat Geo Wild (353)
📚 CNN is offering access to its channel until April 19.
– CNN (109)
📰 Fox News is offering its news channel until April 18.
– Fox News (112)
These channels are available to you with your Wabash TV subscription. If you don’t see them in your guide, you may need to power cycle your set-top box by unplugging the power for 30 seconds and plugging back in. If you still have trouble, please give us a call at 419.942.1111.
March 19 | BUSINESSES
If your business is closed or you have employees working from home, please contact us to see how we can help – 419.942.1111 or email@example.com.
– forward calls to another number (landline or cellular)
– add the mobile phone app (for HPBX customers)
– increase internet capacity for VPN’s
– and other options
We’re in this together.
March 18 | EASTER EGG HUNT CANCELED
We are sad to announce the need to cancel this year’s community Easter Egg Hunt at the Mercer County Courthouse. We appreciate those who are making our health and safety a priority, and are thankful for the community support we receive each year. We plan to continue this event next year!
March 17 | ACCESS YOUR ACCOUNT ONLINE
Did you know you can access your Wabash account online (on the web or the app)? SmartHub, our online customer portal, puts you in control right from your couch!
– View your bill
– Access your billing history
– Pay your bill
– Set up automatic payments
– Contact us
– Receive notifications
Haven’t signed up? It takes only a few minutes to enroll.
Already have an account? Check out the new notification settings.
Start here: https://wabash.smarthub.coop/
Have questions? We’re here to help – 419.942.1111.
March 16 | FREE TEMPORARY WIFI
Wabash is setting up temporary FREE WiFi spots around Mercer County for those who do not have an internet connection during this state and national emergency. These spots will be ready by the end of the week or earlier.
We understand the value and need of the internet for students still needing to access assignments, and for those needing to interact with companies and others remotely.
Users will be able to connect to this free WiFi while still practicing social distancing from their cars.
Please use the network named Wabash Free WiFi, available from 8:00am to 8:00pm at the following locations:
– Celina: Bryson Memorial Pool parking lot NE of the pool
– Chattanooga: Chatt Fire Department parking lot
– Coldwater: Pla-Mor Lanes N parking lot
– Fort Recovery: Pavilion parking lot W of the pool
– Rockford: Shanes Park Community Building, E parking lot
– St. Henry: St. Henry Church CCD Building W parking lot
March 16 | LOBBY CLOSURE
Beginning March 17, 2020, our office lobbies will be closed to the public.
We will accommodate for customers needing to pick up/drop off equipment, but please call first.
Please use the drop box at each office as alternatives to coming into the office, or make payments via phone or SmartHub. If you do not have a SmartHub account, we’d be happy to help you set it up over the phone.
Our technicians are still installing service and making repairs. However, we ask you to help us with maintaining service standards by practicing your own social responsibility. If you or someone you have been in contact with is not feeling well, please call us to reschedule. This is for your protection along with the protection of our team, and the interactions we make with many others in our community that could be especially vulnerable.
We appreciate your understanding. We’ll get through this together!
As always, please call us with any questions. Our phone line is available 24/7 – 419.942.1111.
March 13 | FREE SPEED UPGRADE TRIAL
Working from home?
Taking classes online?
Simply need more internet speed?
Try out a faster internet speed FREE for 30-days, no strings attached.