Program Requirements

To qualify for this discount program, one member in your household must fulfill one of the following criteria:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021 or 2021-2022 school year;
  • Received a Federal Pell Grant during the current award year; or
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers.

Benefits

This temporary program will provide a discount of up to $50 per month toward internet service for eligible households. The benefit is limited to one monthly service discount per household.
You also may be eligible for discounted service through the Federal Lifeline Program. Lifeline is a government benefit program under which eligible low-income customers may qualify for a discount for residential phone or internet service.


FAQs

Being a new program offered by the FCC, we are learning about this as well. Please know these questions are answered to the best of our knowledge and we will update if needed. Feel free to contact us or see the FCC’s list of FAQs.

The Emergency Broadband Benefit is a temporary FCC program to help eligible households struggling to afford internet service during the pandemic, providing a discount of up to $50 per month towards internet service. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.

Please know this credit can only be applied to internet service. Phone and TV services are excluded from this program.

To apply, visit https://getemergencybroadband.org/how-to-apply/. We encourage applicants to subscribe online for a quicker response.

After you submit an application, the FCC will share the results with you. If you apply online, you may receive immediate approval. If they cannot prove your eligibility automatically, they will request additional documentation from you and provide information on how you can submit those documents for review.

Once approved, please contact Wabash at 419-942-1111 or email info@wabash.com. We are not automatically notified of your approval, so you must contact us to complete enrollment.

As the provider, Wabash will receive the funds directly from the Emergency Broadband Benefit program.

The discount will be applied as a credit to your monthly bill.

To qualify for this discount program, one member in your household must fulfill one of the following criteria:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021 or 2021-2022 school year;
  • Received a Federal Pell Grant during the current award year; or
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers.

For further details, see https://getemergencybroadband.org/do-i-qualify/.

Customers subscribed to the following plans may be eligible:

  • ADSL
    – 15/2 Mbps
  • FIBER
    – 30/30 Mbps
    – 100/100 Mbps
    – 250/250 Mbps
    – 1/1 Gbps
  • WIRELESS
    – 15/3 Mbps
    – 25/5 Mbps
    – 50/15 Mbps

If you are a current customer who is eligible for the EBB credit and are not on one of these plans, please call us at 419-942-1111.

No. Wabash is only reimbursed for the cost of the plan up to $50 per eligible household.

You may upgrade your service to receive the full $50 credit each month, but you are responsible for any amount over $50.

Yes. You are responsible for any amount over $50 per month for internet service under the Emergency Broadband Benefit.

No. You must opt-in or request enrollment in the Emergency Broadband Benefit program with Wabash and chose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have Lifeline-supported mobile phone service and a separate home internet service that is supported through the Emergency Broadband Benefit.

If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision, such as through COVID-19 waivers extending the Seamless Summer Option or Summer Food Service Program, then the household would not be eligible through the free and reduced-price school lunch program or school breakfast program by virtue of an extension of the SSO or SFSP. Households may still enroll in the EBB Program if their school also participates in the Community Eligibility Provision, or the household separately applied for and has been approved for benefits in the free and reduced-price school lunch program or school breakfast program in 2019-2020, 2020-2021 or 2021-2022, or through other bases of eligibility, such as income or participation in SNAP or Medicaid.

As Wabash understands, schools in our area are currently receiving breakfast and lunch at no cost through COVID-19 waivers extending SSO or SFSP. Therefore, this is not a blanket qualification for every student.

Here is the latest news release from the USDA regarding their pandemic flexibilities: https://www.usda.gov/media/press-releases/2021/04/20/usda-issues-pandemic-flexibilities-schools-and-day-care-facilities

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Wabash must give you notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends.

The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, Wabash must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your internet bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, Wabash must have your permission to charge you the additional $10.

Households will need to opt-in or request to continue broadband services with Wabash. If you don’t opt-in or select a new service plan with Wabash, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.

Yes, if you agree to continue receiving service from Wabash.

Wabash will contact you before the end of the EBB program to inquire about your plans for service when the program concludes.