When experiencing a problem with your Wabash Mutual Telephone service, there are several troubleshooting steps you can try below. If the following steps do not help to repair your service, please contact Wabash 24/7 at 419.942.1111, and we will be happy to assist you further.
If all the services you’re subscribed to are not working, you will need to locate and check the ONT Power Supply/Battery. This is normally located in an unfinished part of the basement, laundry room, or closet.
Wabash currently has two ONT Power Supply/Battery models. Refer to the pictures for help in troubleshooting.
The first model looks like this:
A normal, working power supply will look like this:
If you see no lights at all or a yellow AC light, verify that the power is plugged into a working outlet. Verify that no circuit breakers, fuses, or GFCI outlets have been tripped. If power has to be restored, it may take up to 20 minutes for all the service lights to come up.
A red light indicates a possible battery issue (contact Wabash):
The second model looks like this:
A normal, working power supply will look like this. NOTE: System Status will always be green regardless if working properly.
If the DC light is green, verify that the power is plugged into a working outlet. Verify that no circuit breakers, fuses, or GFCI outlets have been tripped. If power has to be restored, it may take up to 20 minutes for all the service lights to come up.
If the battery light is red, please contact Wabash.
Check inside your home:
Verify all phones are properly hung up.
Verify you have power to all phones and bases, inclduing battery power on cordless handsets.
Check for any noticeable line damage.
Unplug all phones, modems, and answering machines from their jacks. One by one, plug each device in and check for a dial tone. One bad device can cause no dial tone on working devices until removed or unhooked.
Follow the steps for No Dial Tone.
The most common recording is due to the dialed number being invalid, in which case, you should verify the number you are calling and try again. When calling long distance, verify that 1 has been dialed in front of the number. If the number has been dialed correctly and you still receive an error, contact the Wabash office and let us know the exact recording you are receiving.